Shipping policy

Shipping Policy

All orders are picked, inspected, and shipped from our optical boutique at 9520 Bd de l’Acadie, Suite 222, Montréal, QC H4N 1L8, Canada.

Where we ship

We ship to every province and territory in Canada. We do not ship outside Canada at this time.

Shipping cost

Standard shipping is free on every order within Canada, with no minimum order value. Applicable taxes (GST/QST or your provincial equivalent) are calculated and shown at checkout before you pay. There are no customs duties, brokerage fees, or hidden charges on domestic orders.

Processing time

Orders are processed within 1–2 business days. Every frame is inspected, cleaned, and photographed before it leaves our boutique. Orders that include prescription lenses require an additional 5–10 business days for lens fabrication before they ship.

Delivery time

Standard delivery takes approximately 5 business days after dispatch, depending on your location. Remote and northern destinations may take longer.

Business days are Monday to Friday, excluding statutory holidays in Quebec. Orders placed after 2:00 p.m. ET, on weekends, or on a holiday begin processing the next business day.

Tracking

You will receive a shipping confirmation email with a tracking number as soon as your order is dispatched. Orders ship via Canada Post or Purolator.

Free in-store pickup

You can choose to collect your order at our Montréal boutique at no charge. If the item is in stock, your order is usually ready within 3 hours on the same business day. If the item has to be ordered in, please allow approximately 5 business days. We email you as soon as your order is ready for collection.

Boutique hours: Monday–Friday 10:00 a.m.–6:00 p.m., Saturday 10:00 a.m.–5:00 p.m., Sunday closed.

Lost, delayed, or damaged shipments

If your order has not arrived within 10 business days of dispatch, or if it arrives damaged, contact us at support@primevision.ca or 514-827-7463. We will trace the shipment and either replace your order or refund you in full, at no cost to you.

Incorrect addresses and refused deliveries

Please check your shipping address carefully at checkout. If a package is returned to us because the address was incomplete or incorrect, or because delivery was refused, we will contact you to arrange reshipment or issue a refund in line with our Return & Refund Policy.

Returns

Returns are accepted within 30 days of delivery for items in eligible condition. Return shipping is paid by the customer and a 20% restocking fee applies to change-of-mind returns. Returns and exchanges made in our Montréal boutique avoid the shipping cost, and in-store exchanges carry no restocking fee. Items that arrive damaged, defective, or incorrect are covered by us in full, with no fee and no shipping cost. Full details are in our Return & Refund Policy.

Contact us

PRIMEVISION
9520 Bd de l’Acadie, Suite 222, Montréal, QC H4N 1L8, Canada
Email: support@primevision.ca
Phone: 514-827-7463