Terms of service

PRIMEVISION — Terms of Service

Welcome to PRIMEVISION. By accessing or using our website, our services, or by visiting our boutique, you agree to be bound by the following terms and conditions. These Terms of Service apply to all of our customers, online and in store.

Last updated: August 2026

1. Who we are

PRIMEVISION is an optical boutique and eye care clinic operating in Montréal, Quebec, Canada.

PRIMEVISION
9520 Bd de l’Acadie, Suite 222, Montréal, QC H4N 1L8, Canada
Email: support@primevision.ca
Phone: 514-827-7463
Boutique hours: Monday–Friday 10:00 a.m.–6:00 p.m., Saturday 10:00 a.m.–5:00 p.m., Sunday closed

We offer optical goods, sunglasses, prescription eyewear, eye examinations, and contact lens fittings, both online and in store.

2. Product authenticity and brand authorization

PRIMEVISION is an authorized retailer of the eyewear brands we carry. Every frame and pair of sunglasses we sell is 100% authentic, brand new, sourced directly through authorized distribution channels, and supplied with its original manufacturer packaging, case, and documentation. We do not sell counterfeit, replica, refurbished, or grey-market product.

All brand names, logos, and trademarks shown on this website are the property of their respective owners and are used solely to identify the genuine products we sell.

3. Changes to these terms

We may modify or update these Terms of Service from time to time. Changes take effect when posted on this page, and the “last updated” date above will change. Your continued use of our services after a change constitutes acceptance of the revised terms.

4. Privacy

Your privacy matters to us. Please review our Privacy Policy to understand how we collect, use, and protect your personal information.

5. Use of our website

  • You agree to use our website only for lawful purposes and in a way that does not infringe the rights of others or restrict their use of the site.
  • If you create an account, you are responsible for keeping your login details confidential.
  • We may suspend or terminate access to our website if we reasonably suspect a violation of these terms or unlawful activity.

6. Pricing, orders, and payment

  • All prices on this website are listed in Canadian dollars (CAD) and exclude applicable taxes, which are calculated and displayed at checkout before you pay.
  • The price shown on the product page is the price you pay. We do not add handling fees or surcharges.
  • Payment is processed securely through Shopify Payments and its supported payment providers over an encrypted connection. We accept major credit and debit cards and the digital wallets shown at checkout.
  • Orders are subject to availability and pricing accuracy. If a product is unavailable or was listed at an incorrect price, we may cancel the order, and we will notify you and refund you in full.
  • You will receive an order confirmation email once your order is placed and a shipping confirmation with tracking once it is dispatched.

7. Shipping and delivery

Standard shipping is free on all orders within Canada. Orders are processed in 1–2 business days and typically delivered within 5 business days of dispatch; prescription lens orders require an additional 5–10 business days for fabrication. Free in-store pickup is available. Full details, including tracking, lost shipments, and address errors, are set out in our Shipping Policy, which forms part of these terms.

8. Returns and refunds

Our Return & Refund Policy forms part of these terms and governs all returns. In summary:

  • You may request a return within 30 days of delivery (or 30 days of purchase for in-store sales).
  • Items that are unopened and unused, or opened but unworn with no visible signs of use and returned complete with their original packaging and accessories, are eligible for a refund to your original payment method, less the restocking fee described below.
  • Items showing visible signs of use — scratched lenses or frames, worn nose pads or temples, adjusted or altered frames, or missing accessories — are not eligible for return.
  • Return shipping is paid by the customer for online change-of-mind returns. Returns and exchanges made in our Montréal boutique are free of charge.
  • A restocking fee of 20% of the item price is deducted from refunds on change-of-mind returns. No restocking fee applies to in-store exchanges, or where an item arrived damaged, defective, or incorrect.
  • Prescription lenses and custom lens work are made specifically for you and cannot be returned, except where they are defective or were made incorrectly, in which case we will remake them or refund you in full at no cost to you.

Where these terms and the Return & Refund Policy differ, the Return & Refund Policy governs.

9. In-store services

  • Eye examinations are conducted by licensed optometrists. An eye examination is a professional health service and is not a substitute for ongoing medical care; you are always free to seek a second opinion.
  • Fittings and adjustments are provided at no charge for eyewear purchased from us.
  • In-store conduct. We aim to provide a safe and respectful environment for customers and staff, and we reserve the right to refuse service to anyone behaving in a disruptive or inappropriate manner.

10. Warranty

All eyewear we sell carries the manufacturer’s warranty against manufacturing defects, in addition to and separate from your return rights. Warranty terms vary by brand; contact us or see our Warranty page for details.

11. Warranties and limitation of liability

  • We take care to keep the information on this website accurate and current, but we do not warrant that it is complete or error-free at all times.
  • To the fullest extent permitted by law, PRIMEVISION is not liable for indirect, incidental, or consequential damages arising from your use of our website, products, or services.
  • In the event of a product defect, our liability is limited to repair, replacement, or refund of the purchase price, at our discretion.
  • Nothing in these terms limits or excludes any liability that cannot be limited or excluded under applicable law, including the Quebec Consumer Protection Act.

12. Intellectual property

All content on this website, including text, images, logos, and designs, is the property of PRIMEVISION or its suppliers and is protected by copyright and trademark law. You may not reproduce or distribute it without our prior written permission.

13. Customer conduct

Whether interacting with us online or in store, you agree to act lawfully and respectfully and to refrain from harassing or abusive behaviour, unauthorized use of our services or property, and fraudulent claims. We reserve the right to refuse service or take legal action in response to such conduct.

14. Governing law and dispute resolution

These Terms of Service are governed by the laws of the Province of Quebec and the federal laws of Canada applicable therein, without regard to conflict of law principles. If a dispute arises, we ask that you contact us first so we can try to resolve it directly. Any legal proceeding shall be brought before the courts of the judicial district of Montréal, Quebec, Canada.

15. Contact us

Questions about these Terms of Service? We are happy to help.

PRIMEVISION
9520 Bd de l’Acadie, Suite 222, Montréal, QC H4N 1L8, Canada
Email: support@primevision.ca
Phone: 514-827-7463

Thank you for choosing PRIMEVISION.